• We accept returns within 7 days of the original purchase. (Conditions Apply)
• All items must in new condition with the original packaging.
• Online purchases may be returned to any Sydney Ebike Rentals shops.
• Returns for all purchases require the original receipt.
• Refunds are processed using the original payment method.
• Online refunds are processed within 2 business days of approval.
• Refunds may take 7business days after processing to appear back in your bank account or credit card.
• In-store cash refunds are processed via direct deposit. Valid ID is required.