What is the best way to communicate with you?
The best way to communicate with us is texting through SMS or whatsapp. Due to the high number of riders, we are not able to take phone calls.
When can I come to your shop?
Please book a test ride from our website or just text us to confirm an appointment.
What do I need to have with me when registering?
You will only need to bring your credit / debit card, your Passport / Australian Driver's license and proof of your address with you.
How much is it to rent a bike?
We have different payment methods suitable for every budget. Our RENT ONLY plans start from $69 a week. The RENT TO BUY plans include 6/ 8/ 10/ 12-month payment periods starting from $60. If you would like to BUY one of our e-bikes, the price will start from $1210 depending on the e-bike.
How much is the bond?
We require a $250 bond, which will fully be refunded if you return the bike with no damage. You can pay your bond cash or by card.
What is included in the price?
Your e-bike will come with free battery charger, helmet, front and back lights, delivery basket, secure lock and phone holder. The rental fee also includes free general maintenance service every month.
How is the bike maintenance will be like?
Your rental includes a free general maintenance every month. You can book a service through our website. In case of an emergency please message us through our phone on 0415 655 468
Is there an insurance for the bikes?
Sydney E-Bike Rentals recommends UPcover as a provide of insurance protection, including theft, self and third party insurance . If you want to know more please message us or download UP Cover's app. Please note that this insurance is valid only for food delivery riders.
What do I do if I want to return my bike?
To book a return you will need to use the book a return section in our website. We require at least 3 days notice in returns to avoid extra charges.
What are your working hours?
We are open between 10:00 am and 5:30 pm from Monday to Friday and between 11:00 am to 4:30 pm on Saturdays.
Do you have shipping option?
We provide only collect in store service. Shipping costs are calculated by the shipping companies based on value of the order, size and weight of the goods. Unfortunately we currently do not offer shipping. Please contact the store for more information.
What do I do If I lose my bike or it is stolen?
If you have lose your bike or get it stolen, you are responsible for paying the retail price of your bike + the loss fee. The loss fee will depend on the type of the bike you have been using and the payment you have made so far. Please come see us at our shop immediately